Updating license information in ispmanager 6

Why?

When renewing a license, changing its tariff or IP address, the information may not be updated in the panel immediately. To facilitate synchronization, you can manually update the license information through the panel.

This method is applicable when there is an IP address of your server specified in the license in your account. Also, connection to the license servers must be available.

Instructions

To update information, go to the “License Management” section and click the “Update license information” button.

After clicking the button, a request is made to the license server and the license is checked through the ispmgr.lic file.

If a license exists (there is a file ispmgr.lic), it is checked whether there is a license with a higher tariff:

• If there is a license with a higher tariff, a transition to this license is performed (it is activated instead of the current license, changes are applied based on a tariff);
• If there is no license with a higher tariff, up-to-date information about current license is requested from the license server.

You can also update the license information in the console using this command:

/usr/local/mgr5/sbin/licctl fetch ispmgr

PLEASE NOTE!

Transition to another tariff may not happen in several cases:

• You already have a license with the same IP address in your account.
• You need to change the IP address or remove it from the information of a license you no longer need.
• You are trying to activate another license with a lower tariff. For example, you are trying to perform a transition from pro to lite. In this case, you would need to temporarily deactivate the pro license.
• If you are upgrading from a trial license, you must suspend or delete the trial license in your personal account.

The service status is displayed in your personal account in the “Status” section:

• If a license is active, information about it is updated in the panel (validity period, name, id, tariff, and restrictions);
• If a license is suspended or deleted, the system will search for another valid license;
• If there is no license matching the IP address found, the error “Unable to retrieve information about license” will be displayed. In this case, the panel will continue to work until the next license check (an automatic license check is performed once a day), since it has saved license information on the server (file ispmgr.lic).