Support stages
Support for ISPmanager 5 Business is divided into three stages:
- GA (General availability) — main support stage;
- LTS (Long-term support) — limited support stage;
- EOL (End-of-life) — the last stage of support.
The duration of each stage is determined by the stages of the software life cycle for ISPmanager 5 Business.
Software life cycle
| Stage | Software updates | Documentation | Start |
|---|---|---|---|
| GA |
| Provided and updated in full scope | Q4 2014 |
| LTS |
| Provided and updated in full scope | 04/14/2021 |
| EOL | Not provided | Provided in full scope, no updates are released | 01/01/2022 |
Note
Licenses purchased prior to 10.00 UTC April 8, 2021, will be supported for the LTS stage until the end of the license period. If the license was purchased after, support will be provided for it until and including December 31, 2021.
Technical and advisory support
Technical and advisory support for ISPmanager 5 Business is provided according to the Support rules.
Technical support is only available for:
- the latest two stable versions of the product;
- intermediate beta versions of the product released no earlier than the previous to current stable version.
For information about the current stable version, see the changelog of ISPmanager.
Note
We recommend that you use a stable version of ISPmanager.
Advisory support is provided for all versions of ISPmanager 5 Business until the EOL stage.
Note
ISPmanager is not responsible for any possible threats to your network security caused by using an outdated version of ISPmanager software.